The Titanium plan is the most comprehensive services support solution available from BIOS. The Titanium plan covers all breadths of the steps needed to ensure that your server runs at its most optimal condition. Contrary to other reactive(Break-fix) standard support packages our Titanium plan covers a multitude of proactive steps. BIOS finds that little proactive effort along with support is the optimum solution lessening the odds for downtime. The specifics of this plan are described below

Server Proactive Management Tasks

This support package provides the a package of proactive management tasks that ensure optimal computing uptime. This package covers the most highly recommended approach that we can provide to maintaining your server. The below steps will be evaluated and performed on an as needed basis.

Upgrades

Take advantage of the latest and greatest of each application that runs on your server. BIOS will provide the necessary professional services to ensure that you are running the most recent BIOS validated software available.

Healthcheck

Most of common causes for downtime can be avoided with performing some general proactive measures. The Healthcheck is the offering that covers the management tasks that can increase this probability for continued uptime. This offering will look at server filesystem size, CPU/Memory utilization and much more. Please refer to the BIOS Healthcheck offering for the full details.

Consulting Support

BIOS' mission is that we become the leading consulting services provider of open-source software solutions. With the ability to call our consultant hotline in a non-sales environment we offer this solution which provides consultant availability 8 – 5 M-F and 9 – 4 Sat, Sun to discuss any realm of technology discussion your company might be contemplating.

Server Support

BIOS Titanium server support provides a full comprehensive support package that also entails direct phone support for any BIOS Server related supportability issue. This support covers any and all technologies hosted by our server. To define this more clearly is that we cover all software and hardware that resides on the server. Our required steps to classifying the call as a true supportability issue is that the problem occur on more than one workstation. Common applications that run on the server can be email, web, filesharing software(i.e. Samba) and more. The following are are provided with this support package.

24 x 7 Daily Phone Support Availability
Immediate routing to Sr. Technical Consultant
On-site Support (if required)

For more information or for a price quote, contact our Sales Department.